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FAQ

Questions

Do I pay now?

No. Send a brief first. We email two concepts and the payment link together within 24 hours. You pay only after you confirm a design. Shipping is free.

How long does it take?

Delivery is about 3 weeks after payment.

What size is the gift?

We’ll confirm exact size in your concept email.

What comes with a photo upload?

Upload a photo for a free hand-drawn portrait sketch with a frame. No photo, no frame.

Can I change the design?

Before payment, you can request changes by replying to our email. After payment, the design is locked and cannot be changed.

What if my gift arrives damaged?

Contact customer support with your order details. We review each case and explain the next steps.

How do I choose A or B?

We email the A/B concepts together with the payment link. Reply to approve your chosen design, then use the included link to pay.

Where do you ship?

We ship to the following countries and regions: United States, United Kingdom, Mexico, Canada, France, Germany, Italy, Spain, Poland, Austria, Ireland, Belgium, Netherlands, Luxembourg, Sweden, Norway, Denmark, Iceland, Finland, Czech Republic, Hungary, Lithuania, Portugal, Slovenia, Slovakia, Romania, Bulgaria, Croatia, Latvia, Estonia, Switzerland, Greece, Australia, Saudi Arabia, United Arab Emirates, New Zealand, Thailand (Bangkok and other regions), Malaysia (East and West Malaysia), Singapore, Indonesia, Philippines, Japan, Nigeria, Ghana, Uganda, Kenya, Tanzania, Rwanda, Angola, Senegal, Mauritius, Réunion, Madagascar, Seychelles, Zambia, South Africa. If we cannot deliver to your address, we will tell you before you pay.

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⬟ JoyShard

Custom 3D desk gifts, made from someone's story. Two concepts in 24 hours. Pay only when you love the design.

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