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Care

Shipping & returns

Making

Your gift is expected to arrive about 3 weeks after payment. We email tracking when it leaves the studio.

Shipping

We ship to the following countries and regions: United States, United Kingdom, Mexico, Canada, France, Germany, Italy, Spain, Poland, Austria, Ireland, Belgium, Netherlands, Luxembourg, Sweden, Norway, Denmark, Iceland, Finland, Czech Republic, Hungary, Lithuania, Portugal, Slovenia, Slovakia, Romania, Bulgaria, Croatia, Latvia, Estonia, Switzerland, Greece, Australia, Saudi Arabia, United Arab Emirates, New Zealand, Thailand (Bangkok and other regions), Malaysia (East and West Malaysia), Singapore, Indonesia, Philippines, Japan, Nigeria, Ghana, Uganda, Kenya, Tanzania, Rwanda, Angola, Senegal, Mauritius, Réunion, Madagascar, Seychelles, Zambia, South Africa. If we cannot deliver to your address, we will tell you before you pay.

Shipping is free.

Returns

Because each piece is made for one person, we cannot accept returns on confirmed custom work. If your gift arrives damaged, contact customer support with your order details. We review each case and explain the next steps.

Custom 3D desk gifts, made from someone's story. Two concepts in 24 hours. Pay only when you love the design.

© 2026 JoyShard. All rights reserved. Two concepts in 24h · About 3 weeks after payment · Upload a photo for a free hand-drawn portrait sketch with a frame. No photo, no frame.